Frequently Asked Questions

What leasing options are available?

We offer 7-15 month leases.

What are your application requirements?

We run a credit and criminal background check on all applicants. We also verify rental history and employment.

How much is the security deposit?

This will depend on your credit. It can be $500 or $3,000. Ask us about our security deposit alternative program!

How much of the security deposit is refundable?

The security deposit is completely refundable providing there are no damages at move out and you have paid your final utility bill.

Is there an application fee?

Yes, it is $85 per applicant.

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

We run a credit and criminal background check on all applicants. We also verify rental history and employment.

Can I apply online?

Absolutely! This is actually the only way to apply.

What fees/deposits are due upon applying? Moving in?

Upon applying, you will pay $85 for each applicant as an application fee and a $200 administration fee. At move in, you will pay your security deposit if applicable, your first month's rent, a parking decal fee and pet fees if applicable. If you move in on or after the 20th of the month, you will also pay the following month's rent.

Do I have to pay first & last month's rent?

No! We do not require last month's rent up front.

When is rent due?

Rent is due on the 1st of every month.

How can I pay my rent? What forms of payment are acceptable?

You can pay your rent online with an echeck, or by credit or debit card. You may also pay at Moneygram.

Is there a late fee for overdue payments? Is there a grace period?

Yes, a $200 late fee will be applied if you have not paid your rent in full by the 5th of the month.

Is renter's insurance required? (Add details, how much, what kind.)

Yes! We require you to have a minimum of $100,000 worth of liability coverage.

Are utilities inlcuded? (Which ones specifically.)

No utilities are included in your rent.

What utilities are not included in the rent?

Water, sewer and trash are not included in the rent amount. You will be billed separately for these each month and it will be due with your rent on the 1st of every month. You must also have electric on in your name.

What costs are not included in the rent?

You are responsible for pest control at $5 monthly and valet trash at $20 monthly.

What is the average cost for utilities each month?

For studios and 1 bedrooms the average utility cost is $70 and for a 2 bedroom the average is $140 monthly.

Are the apartments furnished? What is included?

The apartments are not furnished, however we work with Cort and can get you in contact with our rep there who can help you with furnishing your apartment.

Are there any bed restrictions for the apartments?

No waterbeds please!

Do you have items I can rent?

We do not have rentable items at this time.

Are corporate rentals available?

We do offer corporate rentals.

Under what circumstance can a landlord terminate your lease?

If you fail to uphold your obligations under the lease, we may take legal action and terminate your lease.

What happens if I need to move out before my lease expires?

You are required to give a 60 day notice to vacate in writing and abide by your early termination addendum choice.

Can the apartment be listed on AirBnB?

No!

What are the occupancy limits?

Two heartbeats per bedroom.

Can the apartment be sublet?

No!

How often is there a rent increase?

Typically there is a rent increase yearly at renewal.

What are hours of the leasing office?

Currently Monday through Friday 8:30-5:30 and Saturday 10-5.

What are the hours of the clubhouse?

Same as office hours

What are the hours for the fitness center?

Same as office hours currently.

What are the hours for the pool?

Dawn until dusk

What are the hours for the business center?

Open during office hours

What property amenities are included?

We offer a fitness center, a tennis court, walking trails, a pet park, a resident lounge, a business center, a pool and a playground!

Do you offer valet trash service?

Yes!

Do you offer recycling?

Yes!

Do you have free internet/WiFi? (Where is it available.)

Yes, at the clubhouse

What internet service options are available?

Comcast

Do you have cable?

You may get cable through Comcast

Can I reserve your community room?

We do not have a community room available to reserve.

Do you have package lockers/how do I get my packages?

Please make arrangement with whoever you purchased your item from for delivery.

Is storage included?

We do not offer storage.

Is there public transportation nearby?

Yes!

Are you near any transportation routes? Which ones?

Bus route 18 is directly in front of our community

What school district serves the community?

Stirling Elementary, Driftwood Middle and Hills High School

I have a noise complaint. Who do I contact?

Please contact the Leasing office.

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

Please do not smoke in your apartment. Please only smoke outside.

I need emergency maintenance. Who do I call?

Please call the Leasing office.

I have a non-emergency maintenance issue. Who do I contact?

Please call the Leasing office.

Do you allow pets? What is the pet policy?

Yes! We love pets. The following breeds are not allowed: Pit bulls, American Staffordshire Terriers, American Pit Bull Terriers, Staffordshire Bull Terriers, Rottweilers, Siberian Huskies, Saint Bernards, German Shepperds, Great Danes, Doberman Pinschers, Chow Chows, Alaskan Malamutes and Akitas.

What is the parking situation?

Parking is first come, first served.

Is there a fee or permit required for parking?

Yes, a one time fee of $30 per vehicle at move in

Are there building quiet hours?

Yes, from 10pm until 7am.

What decorations or changes to the apartment are prohibited?

Please discuss any decorations or changes you wish to make with the Leasing office.

Are there fees for using the communal spaces?

No.

Can residents put personal grills on their balconies?

No.

Are there restrictions for what can be put on balconies or patios?

Please only put patio furniture and a reasonable amount of plants on your patio.

What is the procedure for moving out?

Please give us a 60 day written notice of your intent to vacate.

Do apartments have dishwashers?

Yes! Our 1 and 2 bedroom apartments have dishwashers, however our studios do not.

Does the apartment come with a microwave?

No

Are stoves gas or electric?

Electric

Do kitchen sinks have a garbage disposal?

Yes!

Is there a bathtub or just a shower? Are they together or separate?

Our studio and 1 bedroom apartments have both together. Our 2 bedrooms have both together in the master and just showers in the guest bathroom.

Do apartments have USB outlets?

No.

How old are the appliances?

It depends on the apartment. All are in good working order.